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Important Information:
Date Posted: Sept. 12, 2017
Location: Local

Associate Product Support Specialist


Category: Employment

The Associate Product Support Specialist serves as the customer contact for questions on usage, functionality and problems encountered with GXS products and services.

College/University graduate of a technical degree (eg. computer science) preferred; for graduates of non IT related courses, a strong technical aptitude is required.
Must demonstrate very good problem solving , analytical and organizational skills
Must demonstrate effective English communication skills and the capability of delivering technical solutions to customers who may or maybe not be EDI savvy
EDI knowledge preferred
Unix experience is an advantage
Must be able to work the night shift, shift rotation, Philippine holidays and on call (when necessary)
Must be able to exhibit GXS core values and beliefs
Good customer orientation and can work under pressure

Has moderately high degree of deductive reasoning ability and initiative to solve problems and determine appropriate solutions

Company Name: OpenText

OpenText is the leader in Enterprise Information Management (EIM). Their EIM products enable businesses to grow faster, lower operational costs, and reduce information governance and security risks by improving business insight, impact and process speed.

Founded in 1991, they currently have 12,000 employee, a revenue of $1.8B in 2016, and 600K global trading partners.

Contact Information: Check https://opentextats.avature.net/careers/JobDetail/Makati-City-Philippines-Associate-Product-Support-Specialist/15774 for more details. Contact Mark Jacob at mjacob@opentext.com